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Entry Level IT Support seek job nz 2024

Mangere Bridge, Auckland
April 4, 2024
Application ends: May 4, 2024
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Deadline date:
May 4, 2024
$30000 - $33000 / month

Job Description

Entry Level IT Support seek job nz 2024

Job Description Entry Level IT Support seek job nz 2024

Entry Level IT Support seek job nz 2024 NIG Nutritionals was founded out of the drive to develop quality nutritional products which enhance the health and wellbeing of others throughout all stages of life. Since the beginning, we have been creating category leading, scientifically formulated, quality products. Our brands, Babysteps, Bioshine and Symbiotics are loved both here in New Zealand, as much as they are around the world. With global export making up the majority of our stock movement, we can truly say that we are delivering our mission at a global scale. We are also the trusted partner of some of the world’s leading, globally recognised brands to help create the products their customers love.

We are looking for an IT Support Desk Analyst based in our Mangere Bridge head office who would like to be part of our IT journey, ensuring we are resourced well and collaborating with cross-functional teams to resolve complex problems.

Reporting to the IS/IT Manager, you will be responsible for providing technical support for the company covering the areas of networking, security, user applications, maintenance and support of laptops, printer, mobile and computer hardware, and other IT functions.

Skills and Responsibilities:

  • Respond to Service Desk tickets within our SLA timeframes, ensuring all tickets are followed up or escalated until completed.
  • Remedy hardware, software and network issues and assist with various software and hardware projects across the business.
  • Assist with AD User Accounts, Microsoft 365, Networking, Security, IT Asset Management and much more!
  • Develop and maintain effective and productive relationships with external suppliers and stakeholders.
  • Diagnose and troubleshoot technical issues reported by users.
  • Create and maintain documentation for IT processes, procedures, and troubleshooting steps.
  • Create and manage user accounts, email addresses, and access permissions.
  • Perform routine maintenance tasks, such as system updates and hardware diagnostics.
About You:

You have experience in a beginner to intermediate level support role
Technology is a passion of yours and you are advanced or above with Office products such as Excel, Word, Teams and Outlook and have solid experience working with Microsoft Operating Systems (10, 11, Windows Server 2012-2019).
Experience with any of the following technologies also advantageous: AV Systems, Remote Access tools, VPN’s, SharePoint and Active Directory.
Great communication skills both written and verbal
You are proactive being able to work on multiple support items and technology projects whilst achieving all deadlines
You thrive within a team environment but also excel working on your own as well
NIG Nutritionals offers a competitive remuneration package including salary, bonus, Southern Cross health insurance and life insurance. If you are interested in being part of our great team and working in a great industry, apply now.

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